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Terms & Conditions


Terms and conditions

These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the "website") and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

These pages, the content and infrastructure of these pages, and the online accommodation reservation service provided on these pages and through the website (the "service") are owned, operated and provided by and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below.

1. Description of Services

Through the website we ( provide an online platform through which all types of temporary accommodation (for example, hotels, motels, hostels and apartments, collectively the "accommodation(s)"), can advertise their rooms for reservation, and through which visitors to the website can make such reservations. By making a reservation through, you enter into a direct (legally binding) contractual relationship with the accommodation provider at which you book. From the point at which you make your reservation, we act solely as an intermediary between you and the accommodation, transmitting the details of your reservation to the relevant accommodation provider and sending you a confirmation email for and on behalf of the accommodation provider.

When rendering our services, the information that we disclose is based on the information provided to us by accommodation providers. As such, the accommodation providers are given access to an extranet through which they are fully responsible for updating all rates, availability and other information which is displayed on our website. Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each accommodation provider remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our website. Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any accommodation made available.

Our services are rendered only for individual and noncommercial usage. On the strength of the said above, you are illegible to represent, create external hyperlink, use, copy, and monitor, reflect, download or reproduce any part of the content or information, software, products or services, offered on our web-site, of any commercial or competing activities or purposes.

2. Prices and Best Price Guarantee

Prices on our web-site are competitive. All prices on the web-site are given per rooms for entire period of accommodation and they include VAT and other taxes (which may be changed), if not otherwise stipulated on our web-site or in the electronic confirmation of booking.

If price is strikethrough, and next to it lower price is given, this means that the price on the given object of accommodation comes with special offer (discount on early or long-term booking). Consequently you receive the room with lower price compared with other check-in dates.

We want you to pay maximally low price for accommodation at the hotel. In case if after registration of booking you find in the internet a room at the same hotel with the similar booking conditions for lower price, we will offer to you same price, subject to the Terms and Conditions of Best Rate Guarantee.

Evident errors (including misprint) are not legally binding.

All special actions and offers are accordingly marked.

3. Privacy and cookies respects your privacy. Please have a look at our Privacy Policy for further information.

4. Free of charge

Our service is free of charge because, unlike many other parties, we will not charge you for our service or add any additional (reservation) fees to the room rate.

5. Secure Payments with Visa and MasterCard on our website

We do not transfer data of your credit card to the third parties and the object of accommodation where you make booking. Our web-site works into the system of secure electronic payments, allowing payment of our service in the form of credit cards of international payments systems Visa and MasterCard. The system of secure electronic payments are realized on the cutting edge security standard – 3D secure, providing allowing maximal security for your payments on the Internet. Technology 3D Secure is the part of Visa “Verified by Visa” and MasterCard “MasterCardSecureCode”, which are purposed towards offering and providing secure and reliable methods of payment for goods and services on the Web.

6. Order Cancellation

While making booking in the object of accommodation, you accept and approve the Cancellation Policy, rules, acting in case of no-show and all additional terms and conditions (of rendering hotel services) of the accommodation object, including services and/or products, offered at the object of accommodation (terms and conditions of rendering hotel services may be received at the respective object of accommodation). Cancellation Policy and actions in case of no-show are rendered on on the site of the object of accommodation.

If you want to check, change or cancel order, send application to the email giving description of the problem. Please, be informed that you may be charged with the fee for cancellation in compliance with the rules of the hotel considering cancellation and no-show.

7. Further correspondence

By completing a booking, you agree to receive an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your reservation and destination, and an email which we may send to you promptly after your stay inviting you to complete our guest review form.

8. Disclaimer

Pursuant to the limitations, established in present Terms and Conditions within the bounds limited by Law, we carry responsibilities only for direct loss, truly inflicted, paid or recalled in consequence of efficient default of our liabilities upon rendering services by us within the bounds of aggregate amount of the gross price of your order, subject to the electronic confirmation of booking.

Notwithstanding the fact that neither company, nor any of our offices, directors, representatives, employees, branches, partner-affiliated and other companies or entities, participating in the creation, sponsoring, promoting and any other actions directed towards supporting of this web-site or its information content, carry no responsibility within the bounds established by the law for (1) any penalty, special, indirect and subsequent loss or confirmation, any loss in goods, profit, income, contract, loss or damage, (2) any inaccuracy touching upon (describing) information (including prices, availability of rooms and rating) of the object of accommodation, hosted on our web-site, (3) services or products, offered by the objects of accommodation, (4) any (direct, indirect, subsequent or penalty) damages, losses or beating, occurring or paid by you and formed in connection or as a consequence of the usage, impossibilities of usage or working interval of our website, or (5) any (personal) trauma, death, damage of property or other (direct, indirect, subsequent or penalty) damages, losses or damages inflicted or paid by you in consequence of (legal) acts, mistakes, errors, (grievous) dereliction of duty, willful misconduct, nonobservance, misrepresentations, nonobservance of civil liabilities and direct obligation (entirely or partially) of the objects of accommodation (their employees, directors, managers, agents, representatives or company-affiliates), including any (partial) cancellation, overbooking, industrial action, force-majeure circumstances or any other uncontrolled events.

9. Intellectual Property Rights

Unless otherwise specified herein, all software, necessary for offering our service and/or used on our website and intellectual property rights (including copyright) belong to the Company KMG GROUP LTD. reserves exclusive right of occupation, usage and disposal (all rights on intellectual property) (design style (including infrastructure)) of the website on which service (including feedbacks of the guests and translated content) is offered, and you are illegible to copy, analyze display data, create (hyper/internal) links on the website, publications, advertisement, marketing, integration, usage, incorporation or any other usage of the content (including any translations and feedbacks of the guests) or our brand without our written approval. To the extent to which you (entirely or partially) use or incorporate (translated) content (including feedbacks of the guests) or in any other form own the intellectual property right on the website or any (translated) content or feedbacks of the guests, by the same token you transfer and assign all rights on intellectual property of such kind in favor of Any unauthorized usage or any actions stipulated above, will be deemed to be essential violation of our rights on intellectual property (including copyright and access right for the database).

Original English version of these Terms and Conditions may be translated into other languages. Translated version is only unofficial and secondary translation, and you are illegible to claim any right, based on the translated version of these Terms and Conditions of Usage. In case of occurrence of dispute considering information content or intellectual data of the Terms and Conditions, as well as in case of noncompliance or inconsistence between data of English version and that of any other language of the Terms and Conditions of Usage, the version in English language shall prevail and be conclusive within the bounds established by Law.

10. Payment procedures

Payment on the Website may be provided through international bank SWIFT transfer, as well as by bank card Visa/MasterCard and PayPal.

For payment for the procurement with bank card Visa/MasterCard, you should fill information about your payment card. Select type of payment system (Visa/MasterCard), enter card number, expiration date (on the obverse side), CVV2/CVC code (on the reverse side of the card); fill in the name and surname of the card holder (exactly as stipulated on the obverse side of the card).

All kinds of payment cards of international payment system VISA (VISA Inc.) having CVV/CVV2 codes are accepted for payment, as well as all kinds of payment cards of international payment system MasterCard (MasterCard Worldwide) having CVV/CVV2 codes. We recommend, before making payment on our website, inquire at the bank about possibilities of using your payment card on the Internet

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